Tech to Customer Phone Calls

Tech to Customer Phone Calls

You can set up a BizYak number as a Tech to customer Number. When the tech calls the T2C number, the JaRay system recognizes the tech’s
phone number and redirects it to the last customer that they were dispatched to.

The tech doesn’t need to know the customer’s phone number and can simply select the T2C number as a speed dial number. The same BizYak T2C number is used for all techs for each company (dispatch board) that you have.

When you dispatch the job, the system points the Tech’s mobile number listed in the employee file (from main menu 2,U,8) to the customer’s number that you put into the scheduling screen when you scheduled the job. It is going to call the “Phone # to use” and should be manually entered when you schedule to make sure that the customer can be reached. You may need to enter the area code.

When the tech calls the T2C number, the customer sees the caller-id of the office, not the Tech’s cell phone. The call is automatically recorded and a link is created to the call in the customer record. The call is logged and the dispatcher or answering service can see that the tech called the customer and what time the call was made.