0 comments on “CloudLinkit for Storing Video”

CloudLinkit for Storing Video

Upload video and photos from your phone or tablet and attach the files to your records in JaRay.

LoginThe web based CloudLinkit enables JaRay users to easily attach any type of digital document, scan,  photo, spreadsheet, letter, video, or mobile form to anything in JaRay. That includes customer billing or jobsite masters, employee files, equipment and vehicle files. You can easily view the documents from JaRay, download to your local computer and open or email a link to the document to your customer right from JaRay. This gives you control over who can access the document with the famous JaRay security and if an  employee leaves your company you can instantly prevent them from logging in simply by deactivating them in the employee file.

All of the files are stored in the cloud and the cost is insignificant. (only $49.95 for the first 250 GB and 24.95 for each additional 250 GB per month. It’s easy to upload photos and video from the field using your phone or tablet or from your laptop or desktop.

Video can be automatically converted to  MP4 when you upload it so your customers don’t have to install any apps on their computers and they can play the video from their phones or tablets. This saves the time consuming step in your office of having to convert the files yourself using a 3rd party program. You can even set the links up so that they can only be accessed for a certain period of time. The MP4 is compatible with virtually any device. By storing your videos in the cloud and attaching them to the customer record, you have access from any device anywhere any time.

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You can also email files straight into JaRay. Simply put the record number of what you want to attach the document to in the subject line.

All JaRay users have the CloudLinkit option if you are recording phone calls, using MMS texting, or Real Time Forms or even the older Go Formz options.

If you need a more powerful  solution, JaRay also integrates with the InteliCloud doc management system which enable you to scan documents from most newer devices and simply select where they go right from the device. You can even redact areas on the documents and set up workflows to cut labor costs and improve efficiencies.

IntelliCloud from Intellinetics on Vimeo.

 

Short videos can also be attached automatically using RealTimeForms. For more information, check out the user manual online or just give us a call at 800-658-1676.

0 comments on “Famalytics”

Famalytics

If you don’t know the score you can’t play the game.

My dad was my coach and mentor when I started my first business in 1969. He loaned me $20,000 and coached me on the numbers so I could pay it back. It took me about 4 years, but it was worth an MBA. I would have to have all my financials by the 5th of the month and we would sit down and look at the numbers every way known to man. When we “computerized” in 1978, we stretched VisaCalc to the limits. With only 48k of RAM in our TRS 80 Model 1’s that wasn’t very far. I had one sales report that ran from Friday night to Monday morning – if it didn’t storm or the computer didn’t reboot. One of my fondest memories was when Lotus 1-2-3 came out in the 80’s and dad and I took a class together to learn how to use it. The computer became my best friend. We looked at the score all of the time. We added metrics to help us understand what was driving the numbers and how to improve them.

Static spreadsheets, as good as they are, are no match to dynamic computer generated reports and dashboards. We became obsessed with reports. We drove my poor sister Jane (the “Ja”in JaRay) crazy writing reports. In order to get good reports, we needed more fields to report. We added “Callbacks” – free job reports. Of course then we had to add variables to define what a “free” or no charge job was. Was it a case where the tech screwed up and we had to do it over under warranty; was it a continued job without a ticket; was it to gather information for a bid; did one tech do the job for another or did they do their own callback; were multiple techs involved, etc. Did we pay a commission or incentive? At last count, there are over 90,000 variables defined over the last 30 years and an almost infinite number of reports depending on how you run them – commercial vs residential, by work done, employee, customer, customer type, sales volume, job counts – shared jobs, bid jobs, free jobs, “won” jobs, media campaign, phone ordered, landing page ordered, preventative maintenance, production time vs driving time, overtime – you get the picture. They enable you to know what types of jobs drive the most profitability, compare work across branches and companies and know best practices. The more integrated products (GPS, Phones, RealTime Forms, M2M, etc.) you use from Famhost, the more valuable your dashboards will become.

We want you to know what is driving your profit and alert you to trends (good and bad) that might sneak up on you. All JaRay users have Famalytics as part of your system. What you do with it and what data you want is up to you, but this is an incredibly powerful tool. It comes with some standard graphs and metrics and you can set up different dashboards for your different users depending on what is critical for how you want to run your business. If you would like us to design special dashboards for you or your managers, just let us know. There is a fee for professional services to design your graphs if you don’t want to do it yourself, but sometimes that is cheaper than doing it yourself. Then you have your dynamic dashboards the way you want them. Your personal dashboard has what you need for your eyes only “Just the facts, ma’am – Joe Friday” without requiring you to sift through mountains of reports waiting for someone to run the numbers for you. Sometimes when you depend on other people to give you information, the numbers tend to get skewed or filtered – but that is another blog.

0 comments on “Ability to choose”

Ability to choose

The Famhost and JaRay systems are designed to help our customers, not control them. Some software systems require you to buy everything whether you want to use it or not. Our model is that you pay for what you use, when you want to use it.

One of the biggest differences is the way our mobile platform works. If there is one thing that I’ve learned over the past almost 50 years that I’ve been in business it is that every business is unique. It has a different management style and the owners are in different seasons of their lives. You can’t have one size that fits all. We are compiling some videos that show the options. If you would like access to them or would like a demo, please give us a call. 800-658-1676.

0 comments on “Hidden Treasure”

Hidden Treasure

jaray_treasuresA comment we often hear when we meet with our customers is that they didn’t know that something they wanted was already included with their system. They find things accidentally  – usually when they just hit a key wrong or call in for support and we log in to help them and notice they don’t have something set up. See those three little jewels in the upper left corner of the menu? Click them to make the screen larger or smaller. Works great when you use different devices to log in with. You can even have different sizes on the same desktop.

Check the updates button on your main menu often. Subscribe to this blog, and let us know if you want something special. We care and are here to serve.

One of the benefits of the Famhost family of integrated system is that all of the server and network processing runs in a secure virtual desktop, not on the user’s local device. Rather than sending your information back and forth across the Internet and finally uploading it on your computer or tablet, we securely process the data on our servers and simply display it on your device. That eliminates the possibility of your data being intercepted by the bad guys. You don’t have to worry about your company’s data being hacked because it is never exposed to the public Internet. It also enables us to apply all the updates for you. So when you log in each morning, you simply log in; you don’t have to wait for the JaRay system to update. Every time you have to update something that runs on your local device, you can appreciate that your most important application was updated and tested for you by us in the middle of the night so it wouldn’t affect you.

The Famhost system has enabled many of our customers to reduce or eliminate an IT staff. However, a downside is that many of our customers have not properly applied operating system, device, and security updates on their local equipment.

cozy
Cozette helps Rick update a server at 2:00 A.M.

Because JaRay runs on Famhost servers, we do all of the updates for you. However, when we log in to help you, we usually piggyback into your session, not on your local devices. We may not see any problems that you might have on your local equipment.

In most cases, malware or viruses on your local system don’t affect how JaRay runs. However, since printing and scanning obviously need to use your local printers and scanners, the device drivers on your computers need to be installed properly and updated to work properly. We created the cloud printing system to simplify the support, but unfortunately, it does slow down printing and creates extra steps. After our last round of training sessions, I realized that many of our customers wanted local printing. We updated all of the servers to enable it, but very few customers are able to use it because a program has to be installed on their local systems and our customers either didn’t want to take the time to install the client or needed to have an outside IT company do it. We’ve always been hesitant to provide technical support for the local devices, but this is important to us. So, we’ve hired additional staff and added licenses to our hardware support software system to help you.

We will install your local printers at no cost to you. Andy Clark is the project manager and will remotely log into each of your workstations and check it to make sure it has the necessary updates before installing the client. We are offering this as a free service. Before joining Famhost, Andy worked for the City of Wichita using the same HIPAA compliant processes and tools that we are using. If you would like to set up an appointment, install the client yourselves or want your IT department to do it, just give Andy a call at 800-658-1676 (8-5 Central Time) and he will provide the details.

We want you to fully utilize everything that Famhost and JaRay has to offer.

0 comments on “Famhost Online User Manuals”

Famhost Online User Manuals

If you’ve been to the training sessions, you have a printed manual, but as you would expect, anything on paper is obsolete the day we print it. We’re happy to finally announce that the manuals will now be digital. This will enable us to update them often. You will be able to access them from any device, even smart phones. Just go to famhost.info from any browser or Google. Note, there is no “www” in front, no dot com at the end.

The first time you log in, you will info-sign-inneed a password. I hate passwords as much as the next guy, but this will be easy,  I promise. Give us a call, send a problem ticket or email, and we will give you a password.

When you log in, you will see a bookshelf with current versions of the manuals and catalogs. Depending on the device you are using, the navigation icons will change, but you will be able to zoom in and out, search for key words, go to specific pages, display thumbnails and click links and media inside the manuals. You can also print single pages, ranges or even the whole document. If you would like a manual in Word so that you can edit it for your own work flows, just contact Melinda at Famhost.

bookshelf

 

Note: Please handle all Famhost® communications of whatever form as you would handle your most sensitive information in view of the likelihood that the contents contain protected Confidential Information not generally known by industry competitors and would cause harm if known. We appreciate your discretion.

computerphone

 

0 comments on “Scheduling jobs using BizYak”

Scheduling jobs using BizYak

Scheduling a job using the BizYak interface is much easier than typing in an address or phone number. In most cases you can pop to the customer record in just a couple of clicks. Often all you have to do is check to make sure that the address the system pulls up is the same as the jobsite they want to order work for. It eliminates incorrect spellings and duplicate records.

By scheduling through BizYak, you attach a link to the actual phone recording of the call to the customer job record regardless of how the customer is calling you. So if a maintenance man calls you from his cell phone, a customer calls from her work phone for her home, or a property manager calls to order work from a blocked number, the call is still recorded and linked to the specific job record. By simply going to the jobsite record, you can listen to any calls that pertained to the job. If you simply record the call using a conventional system, you may never be able to find it.

BizYak also knows what number was dialed. So if you have different phone numbers on different media campaigns, you can get reports for each campaign. Because the call is linked to the actual invoice, you can not only get counts per phone number dialed, but also revenue by campaign for any date range. So when it comes time to renew an ad, you will know how much money the campaign produced, not just how many spammers called you.

If you are using a campaign where the advertiser owns the phone number, you can point their calls to an unique BizYak number. That way, you get all the benefits of the BizYak system, but also a list of everyone who called that number. If you decide to cancel the campaign, you can notify your customers to change the number in their records.