For over three years, JaRay mobile workers using BizYak have been able to text messages and commands into JaRay. They can look up job history, send photos of their drivers to their customers and customers can send photos into the office. Customers send pictures of their hot water tank model number, faucets, and anything they want to your office. Many JaRay users send back photos and information to their customers using the BizYak program with SMS or MMS texting. Coupons, a photo of the technician, and even photos of different types of equipment options are exchanged more and more. The technician can call a customer and their office phone number will display on the customer’s caller ID instead of the technicians mobile number. They can fill out invoices, create Purchase Orders and Bids, do inspections, manage inventory and even process credit cards all over the phone using a Famhost app. Mobile phones have become a standard tool in the way we communicate.
These options are well tested and used by hundreds of JaRay users. They work on any phone on any carrier. But many of our customers struggle with overages and the high costs of phone plans, so we’ve put together a winning combination of software and hardware options.
The Famhost Phone utilizes the latest in communication technologies. It is more than just an integration into different apps and has more functionality than phones on other carriers. Everything that happens on the phone is automatically logged into JaRay. Every conversation, both incoming and outgoing is recorded automatically. The phones even report their location every 5 minutes if they move and are displayed on an overview map which also shows the all the jobs and their status. Managers can simply text a command to see the location of the tech on their own phone and even the job they were dispatched to.
I’ve got a storage unit full of various mobile devices, phones, tablets and accessories that have been acquired for the past 20 years in our quest for getting data from the field, but this is the first time I’ve ever felt comfortable enough with a mobile phone to offer it as a service and bundle it with the accessories needed to make it a solid and dependable solution. The phones and networks are finally rugged and stable enough to be dependable.
The Famhost Phone is the ultimate mobile worker’s communication tool and includes all of the hardware and software that a technician needs to do the job right. The Famhost Phone is currently available only to customers that are already using the Famhost Real Time Forms and are using the JaRay Software system.
Before you sign up on a long term plan with a cellular carrier, give us a call and let’s talk. You will be glad you did. We’re here for you. 800-658-1676 @famhost.